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China’s Ministry of Transport on Monday summoned 11 ride-hailing platform companies including Didi Global, T3 Chuxing, Gaode, Cao Cao Mobility, Shouqi Yueche, Meituan Dache, Wanshun Car-Hailing, Xiangdao Chuxing, Ruqi Chuxing, Ruqi Mobility, Yangguang Chuxing and Dida Chuxing, according to a statement released by the ministry.
The ministry urged the companies to rectify their operations in responding to legitimate issues such as infringement of the legitimate rights of employees and passengers, and resolve hidden security risks, as part of the latest government efforts to protect the rights of consumers while creating a healthy and sustainable environment for the sector.
After sorting through the results of industry monitoring, calls and letters from the public, and media reports, some platforms were found to still have some problems, and they had failed to fully implement their corporate responsibilities, the ministry said.
The transport ministry urged the companies to thoroughly investigate and resolve potential stability risks so as to ensure the stability of the industry.
Platform service providers must further improve the openness and transparency of their business strategies and their customer service system, while safeguarding the legitimate rights and interests of employees and their vast consumers, the statement read.
Several ride-hailing conglomerates including Didi Chuxing have received legal penalties and warnings from the authorities over a series of corresponding issues since the beginning of this year amid the government’s efforts to purify the platform industry, and the market environment has seen improvement as a result.
From 476 million orders in April to 695 million orders in July, the online car-hailing market across the country continues to rebound, and the industry itself has witnessed remarkable progress.